SiteCal, Inc.
Form SP025-1

SiteCal Customer Quality of Service Survey Form

IP Addresses are being recorded to locate anyone abusing this form script.

Please answer all 12 questions - All fields are required.

Thank you for your time in answering these questions in our survey. All information is
kept STRICTLY confidential and will not be disclosed to anyone outside of SiteCal, Inc.

Business Name:

Contact Name:

1. Have SiteCal technicians been professional, courteous and knowledgeable when interacting with personnel in your facility?

2. Has equipment that SiteCal technicians calibrated, been set back to its original configuration after the calibration process?

3. Have the Equipment Calibration Due list been sent out to you in a timely manner and have the equipment calibration schedules been met?

4. Are new equipment work orders that you have submitted to SiteCal for calibration been completed in a timely matter?

5. Have you received your calibration certificated in a timely manner after the calibrations have been completed?

6. Have any equipment problems (i.e.: Out of Tolerances, equipment malfunctions, etc.) been identified, communicated and resolved in a timely manner?

7. Is the cost of our services comparable to other services you have used in the past?

8. On a scale of 1 to 10, how would your rate the services you have received from SiteCal?

9. On a scale of 1 to 10, how would you rate SiteCal’s turn around times for the calibrations performed outside of your facility?

10. On a scale of 1 to 10, how would you rate your satisfaction?

11. If you would recommend us changing anything with our service, what would that be?

12. Would you recommend our services to other companies?